Upgrading to Smarter Mail 13

Problem reported by Evelio.Gonzalez - 11/14/2014 at 6:23 AM

Submitted

After upgrade, services do not start automatically ! Good to know before such ! I ran upgrade last night, rebooted server and the services did not start automatically, therefore all my clients were complaining. I went into services and notices that all services were stopped so i started them back up and email started flowing. I think its a good idea toget this fixed or let customers know they need to restart the services after an upgrade. Thank you

5 Replies

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Steve Reid Replied

11/14/2014 at 6:24 AM

That is not normal behaviour

Evelio.Gonzalez Replied

11/14/2014 at 6:54 AM

It happened to me on Windows Server 2012. I was really mad and it took me about 30 minutes to nail the issue down. Thank you

User Replied

11/14/2014 at 4:12 PM

Good day Evelio,
Thanks for the information on the Upgrade to SmarterMail 13.x. To our knowledge we have not received any other instances of the SmarterMail services not starting automatically. We generally suggest to Stop the SmarterMail services first in the Task Manager. Then stop the Smartermail website and the application pool in IIS. Then proceed to uninstall the previous SmarterMail application. Perform the installation of the new build and then the services should be started at this point. I would then manually start the website and application pool again in the IIS manager. This way you have more control of what services are available and activated.

If you observed something differently then I would provide us more details and open a Support ticket for us to review further.

Thanks.

Evelio.Gonzalez Replied

11/14/2014 at 4:17 PM

Understood.....just thought i put it here so maybe someone else runs into the same issue they can get it fixed. Thank you

BIS Techies (Rebecca and Family) Replied

11/14/2014 at 10:39 PM

I agree and I strongly believe that the KB for the upgrade of smartermail to version 13 should include a server restart after the un-installation or removal of the old SmarterMail, before the new smartermail 13 is installed.

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