SmarterMail folder 'Inbox' failed. Mailbox is locked.

Question asked by Jay Altemoos - 1/4/2017 at 5:53 PM

Unanswered

Good day all. We recently upgraded our SM installation from 14.5 to version 15.4.6151 and today I was looking through our logs for one of my users to find out what happened to an email that they needed delivered. The email ended up in their junk E-Mail folder but I saw something strange in their log entry for today, there were a bunch of entries right in a row that said this: folder 'Inbox' failed. Mailbox is locked. Could this be clamav taking a long time to scan their message? Or maybe this could be because of SpamAssassin VM taking awhile to scan?

Anyone else seeing this type of behavior in their log file?

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Jay Altemoos Replied

1/4/2017 at 5:58 PM

I checked the reporting for both ClamAV and Remote Spamassassin server, no issues reported for failed connections. And before anyone asks, the server has no other antivirus installed on it scanning the Spool or the SM mail folders.

CCC Replied

7/13/2017 at 10:22 AM

i have seen this in my log recently, one user in particular was locked for several hours. Anyone else?

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