Chrome Preview Pane Font Size

Question asked by self taught - 10/23/2017 at 6:33 AM

Unanswered

Hi: I'm testing Chrome as my default browser after using Firefox forever and ever. Fonts are overall much smaller in Chrome. I have the Zoom Page WE extension and have had success with most of my pinned tabs that are open every day.

However, with right side preview pane in SmarterMail in webmail version (I don't want to use desktop client) I can't get a decent font size to read incoming or sent mail, or when composing mail (recipient will see 14 size font as that's what I've selected in options). It's ridiculous how small it is. It wasn't like this in Firefox. With the same Zoom Page extension I was able to get all columns to line up and comfortably read all my mail.

Now it's either super small font in preview, sent folder or while composing, or a seriously misaligned webmail experience if I try to increase font size too much. And it makes no difference if the extension is set to Full or Text.

My version of SM is provided by my host and it's SmarterMail Enterprise 15.7. Surely there's a solution...

4 Replies

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self taught Replied

10/24/2017 at 6:33 AM

Really, no ideas?

Mark Bales Replied

11/27/2017 at 5:14 PM

The default font measurement is in px vs pt units. I have submited a ticket and hopefully will get this fixed. Just upgraded from 7.6 to 15.7 and this was the first complaint out of the box this morning when we opened.

self taught Replied

11/28/2017 at 4:50 AM

My version is 15.7 Enterprise provided by my host. My host seems to upgrade regularly. I only recently switched to Chrome so I don't know how long this has been happening. I'm not a SmarterMail customer as such. In fact, since I created an account to post here, SmarterTools began sending me sale emails! Not happy about that. Also not happy that no one else, especially a SmarterTools person has responded.

self taught Replied

11/28/2017 at 4:54 AM

Who did you open a ticket with? SmarterTools, your own host, or...? And your complaints are coming from Chrome users or all browsers? Because with the Zoom Page WE extension on Firefox I had no problems reading and composing emails. It's only in Chrome and only in SmarterMail web version that font size changes make no difference.

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