No place, where you can see tickets current subject

Problem reported by Otto Keravuori - 12/1/2017 at 7:50 AM

Not A Problem

There is no field where you can

a) copy current ticket subject at all and

b) if subject is a bit longer, there is no place, where you can see the subject.

Yes you can see it from the original post, but not if you have changed it after that.

And yes it is shown in the list BUT you can not copy it as a text and if text is longer, you can not see the whole text AND you can not make the column wider.

5 Replies

Reply to Thread

…

… - Tom & Jerry <b>x</b> Replied

12/28/2017 at 3:16 PM

Employee Post

The original post will always contain the full original subject of the ticket. Each additional post will contain the full subject of the ticket, at the time of that message. In both cases the subject is not truncated. The most current message will contain the most current subject, unless an agent has manual changed the subject since the message has been received. In such a situation if you need to copy the subject line, you can click reply and then copy the subject field.

Eric McCarthy

Lead Software Developer

SmarterTools Inc.

www.smartertools.com

Otto Keravuori Replied

12/28/2017 at 3:57 PM

But there is not even place, where you can see the subject if it is a bit longer. We modify the subject almosr every time to meet certain structure and we do not communicate with customers using Smarter Track.

Could this current subject be added after the ticket #, under Reply and Reply All?

Otto Keravuori Replied

12/28/2017 at 3:58 PM

To clarify the trunking, it is not trunked, but the subject column is not that wide and you can not adjust the width of it.

…

… - Tom & Jerry <b>x</b> Replied

12/28/2017 at 4:39 PM

Employee Post

Which version of SmarterTrack are you using?

In version 13.x the subject is listed immediately below the action buttons in the ticket header. Triple clicking the subject will copy the entire subject, even if it is truncated.

Eric McCarthy

Lead Software Developer

SmarterTools Inc.

www.smartertools.com

Otto Keravuori Replied

12/29/2017 at 1:29 AM

Okay, thanks. I will anyway do the major update soon so will check that out :)

Back to Community Threads

Reply to Thread

Enter the verification text