action on multiple tickets at once not possible anymore

Problem reported by Roeland Buisman - 2/4/2018 at 10:30 AM

Not A Problem

Hi,

Since the last update it is not possible anymore to select multiple tickets, and then to make an action like "DELETE" it just refresh the screen but nothing happens.

(Chrome, last Smarterticket version)

2 Replies

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Derek Curtis Replied

2/5/2018 at 7:26 AM

Employee Post

Hi, Roeland...just to make sure, you mean "SmarterTrack", right?

I just tested this and closed 8 tickets and it worked just fine: tickets statuses changed and my counter updated to reflect the bulk action. Maybe refresh the cache in your browser? Also, if you look at the dev tools in Chrome, are you seeing any errors in the console or on the Network tab?

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

Roeland Buisman Replied

2/6/2018 at 2:52 AM

Hi Derek, I tried again in chrome and had still the same problem. Then I checken in IE, and it worked fine. I went back to Chrome, cleared the cache and tried again. Now it works fine again!

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