Autoresponder and Message Retrieval

Problem reported by Giorgio Borra - 6/21/2018 at 2:58 AM

Not A Problem

We have verified that when message retrieval is enabled for a mailbox, autoresponder don't work.

The sender of the mail doesn't receive the mail with the text of the autoresponder.

Example:

I have a mailbox xxxx@gmail.com

I retrieve this mail address with SM in my mailbox xxxx@mydomain.com

I send a mail from yyyy@gmail.com to xxxx@gmail.com

I correctly receive the mail on xxxx@mydomain.com

If i set an autoresponder in SM, yyyy@gmail.com doesn't receive any mail.

Is this a SM issue ?

Thanks.

Giorgio

3 Replies

Reply to Thread

Curtis Kropar www.HawaiianHope.org Replied

6/26/2018 at 6:31 PM

what SM version are you using ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

Jamie Money Replied

10/2/2018 at 2:30 PM

Can confirm the issue exists in 16.3.6843

Derek Curtis Replied

10/2/2018 at 4:03 PM

Employee Post

This isn't how message retrieval works. The autoresponder would have to be on the xxxx@gmail.com account as that's the primary address that is, essentially, receiving the message. Message retrieval simply pulls messages from one account into another as a way to aggregate accounts into a single interface. Then you'd set up SMTP Accounts so you can reply from those addresses. As it's designed, messages "retrieved" from another account are treated differently than if you email xxxx@mydomain.com directly. (Or xxxx@gmail.com directly, for that matter.) It's similar to how SmarterTrack works, using existing POP and SMTP connections for retrieving, and sending, tickets and ticket replies.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

Back to Community Threads

Reply to Thread

Enter the verification text