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User Viewable Email Diagnostics / Logs
Idea shared by Tim DeMeza - 1/25/2019 at 5:46 AM
Under Consideration
T
It seems the more and more my clients and users are asking me to figure out why an email doesn't get delivered, etc.  

Most of the time it is not on our side.  It is on the recipient side.  A spam filter, etc.  We had one the other day that was a single word in an email trapped by barracuda.   

Anyway, I am proposing a button or tab where by a user (if we as admins allowed them to) could request or view all log entries related to a specific email.  You guys assign IDs to an email, it would be great if we could impersonate the user, go to their sent items, and view all related diagnostics to an email or the problem email.

Just throwing it out there.  I think there may be some value even to check settings etc.  Love the logging,  but could be easier and offloaded to the local domain admin ot the individual user that may not be as technical.  

Thank you.
I
+100 

Would cut down a lot of our support requests. This is part of Admin options in all major competitors such as G-Suite, Office 365 etc. Even cPanel has this.
T
I am bumping this to see if anyone else has any interest.  I really need something like this and I am hoping it gets the necessary attention.  

Thanks,
Tim
Matt Petty Replied
1/30/2019 at 3:27 PM
Employee Post
+1 I like this idea, could make everyone's jobs easier. There are many times where we gotta spend time tracking an email through the, SMTP logs > Delivery (spool) logs > Mailbox, it would be nice to effectively have one window with the entire set of logs and other various useful things, like spam results and maybe even some timing information, like how long it spent in the spool etc.
Matt Petty
Senior Software Developer
SmarterTools Inc.
+1 here too.  I get clients asking "Curt, why is our email not getting delivered" and i have to verify what the problem is.  The most recent one was because the client was repeatedly trying to send a 75 MEG PDF file out the pipe to dozens of people. all getting kicked back. And i get complaints - "Curt, whats wrong with the email server ??? It will not let me send"

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
T
Matt, has this gained any traction in development?  
Matt Petty Replied
3/1/2019 at 7:31 AM
Employee Post
No, I wouldn't really expect anything new besides fixes until MAPI comes out. Development is fragmented with half working on MAPI and the other half have dealing with tickets and support requests. 
Matt Petty
Senior Software Developer
SmarterTools Inc.
T
Has it been discussed as a feature to put on the roadmap?  I understand that they are working a lot trying to mapi out and dealing with patches.  I completely understand that.  Just would like to see this.

Thanks
Matt Petty Replied
3/1/2019 at 7:51 AM
Employee Post
We haven't discussed this internally yet.
Matt Petty
Senior Software Developer
SmarterTools Inc.
T
Just wanted to bump this again to see if it has gained any traction at all.

Thanks.
T
It's been about 6 weeks, just checking to see if this is any closer to reality.

Thank you,
Tim
T
Bumping again.  
This is HUGE, can we get some traction on this one?

Thank you!
T
Any thoughts?
+ 1 for me too
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)
Was this ever implemented ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
I
This was supposed to be worked on after MAPI was done. We have seen the NEXT Smartermail and now a .NET Core / 17 based smartermail but nothing related to solving actual customer problems. 
The funny thing is... Mailenable has this.

You search a specific mailbox for emails and you get the logs for that spoecific email. SMTP and spam logs all in one window.

Its mega easy to track why it ended up where it did.

Searching specific emails and senders is a pain in SM.
I've proposed it several times too, but no one seems interested.

I think the problem is that many use a gateway for delivery and therefore the delivery report is on the gateway and not on SM

This function would only be implementable if SM delivered the email

If SM forwards it to a gateway for delivery, it basically no longer has any information about it.
Sabatino Traini
      Chief Information Officer
Genial s.r.l. 
Martinsicuro - Italy
That would be a great feature +1
I
Any news on this one? 
I would also very much prefer this, and I would even take it a little further. The administrator should be able to see the entire incoming and outgoing mail history in a simple display. One mail per line.

- The icon shows whether incoming or outgoing
- Recipient
- sender
- Size
- Subject
- Transmission status
- Total spam scores
- Virus yes/no
- Trusted yes/no
- SPF valid yes/no
- DKIM valid yes/no
- DMARC valid yes/no

Then exactly the same at user level, just for his own mails.
Something like SpamTitan History:


if you select a message from this overview, you will see some details like here:



Thanks and greetings

Roger
Why only the admin? the individual user on the webmail, for his emails, should have this report. both an overall view and a single email. imagine the user who selects an email in post and asks for reports and tells him delivered to the destination server xxxxxx on xxx at xxxx with delivery id xxxx
Sabatino Traini
      Chief Information Officer
Genial s.r.l. 
Martinsicuro - Italy
J
+1 UP
+1 (again...)
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)
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