Bounce Or Delivery

Problem reported by ALEXANDRE PONCET - 2/14/2020 at 4:07 AM

Submitted

Hi,

We are having a problem with sending an email to Orange server.

The Orange server answers us:

Service refused, please try later. OFR_108; (This is not a surprise, we know this issue)

On Smartermail, the "Intervals between each test" parameter is configured as follows:
4, 15, 30, 60, 90

We can verify that it does this delay up to 60 minutes.

First Exchange :
14:13:42.866 [35442] Delivery started for hebergement@kardol.fr (via bypass) at 14:13:42

Last Exchange : 
[2020.02.13] 16:04:18.477 [35442] RSP: 421 mwinf5c80 ME Service refuse. Veuillez essayer plus tard. Service refused, please try later. OFR_108; [108]
[2020.02.13] 16:04:18.477 [35442] CMD: QUIT
[2020.02.13] 16:04:23.493 [35442] Attempt to ip, '193.252.22.65' success: 'False'
[2020.02.13] 16:04:23.493 [35442] Delivery for hebergement@kardol.fr to xxx.yyy@orange.fr has bounced. Reason: Remote host said: 601 Attempted to send the message to the following IPs: 
[2020.02.13]     80.12.242.9, 193.252.22.6516:04:23.493 [35442] DSN email written to -861623333391 with status failed to xxx.yyy@orange.fr
[2020.02.13] 16:04:23.493 [35442] Delivery for hebergement@kardol.fr to xxx.yyy@orange.fr has completed (Bounced)
[2020.02.13] 16:04:23.493 [35442] Removed from RemoteDeliveryQueue (5 queued or processing)
[2020.02.13] 16:04:25.805 [35442] Removing Spool message: Killed: False, Failed: False, Finished: True
[2020.02.13] 16:04:25.805 [35442] Delivery finished for hebergement@kardol.fr at 16:04:25    [id:-861623335442]

On the other hand, just one second after the attempt of the 60Minutes of waiting, the logs changes and indicates us at the same time a sending and a bounce

16:04:23.493 [35442] Delivery for hebergement@kardol.fr to alain.gaudiau@orange.fr has completed (Bounced)
16:04:25.805 [35442] Delivery finished for hebergement@kardol.fr at 16:04:25    [id:-861623335442]

We use the SmarterMail Enterprise Version - 100.0.7053.

Why is the 90 minute attempt not executed?
Why is the email marked both delivery and bounce?

We did not receive any bounce mail on the address hebergement@kardol.fr

Can you help us understand what's going on.

Best Regards,

3 Replies

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echoDreamz Replied

2/14/2020 at 8:23 AM

You may want to upgrade... 7053 is pretty old.

ALEXANDRE PONCET Replied

2/17/2020 at 4:08 AM

Yes I agree with that, we plan to update very soon.

However, is this a known bug? Why did the server decide to do something other than resend the email 90 minutes later?

In the event of a new failure, the server should send us a non-deliverability email, we have no trace of a return email in the logs.

Best Regards,

Douglas Foster Replied

2/17/2020 at 6:26 AM

The first failure is greylising.

The later failure is harder to understand. I would ask the recipient. My guess that it deleted your mail as spam.

Your system did not attempt another delivery because it had a final disposition.

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