Beta [7348] EAS encoding issue for everything that is not UTF-8

Problem reported by Sébastien Riccio - 2/15/2020 at 11:18 AM

Resolved

In previous BETA build, there was in the known issue list, this entry:

- Some characters may not be properly encoded in EAS.

But on latest build (7348 at the time I'm writing this) it was removed from known issues. As I thought this might be related to the issue we're having, but I've did some testing again with the latest build and the issues still exists.

Issue is:

Received mails encoded with other charset thant UTF-8 have encoding issue (at least for accents) when they are read from EAS (tested on outlook pc and from mobile devices (iPhone, Android using their built-in mail app) accents). They decode fine with IMAP/EWS and in webmail.

Here is the original mail (encoded in iso-8859-1)

Here are an example screenshot of results: (this is from outlook 2019 on pc)

This is an issue users are complaining about since october 2019. We have opened a ticket about it (XXX-253E0B58-XXXX) and I already created a community thread (december 2019) that never got attention or at least an answer.

https://portal.smartertools.com/community/a92708/sm-public-beta-eas-clients-encoding-issue.aspx

Can this issue be reviewed and fixed, at least in the post-MAPI beta releases ?

Thanks,

Sébastien

Sébastien Riccio

System & Network Admin

https://swisscenter.com

7 Replies

Reply to Thread

Sébastien Riccio Replied

2/19/2020 at 8:30 AM

[Ugly topic bump to maybe have some devs/team attention]

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Sébastien Riccio Replied

2/23/2020 at 1:10 AM

[This topic needs some love]

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Gabriele Maoret - SERSIS Replied

2/24/2020 at 12:41 AM

Same here

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

Employee Replied

2/24/2020 at 9:26 AM

Employee Post

Sébastien and Gabriele, are you by chance looking at older EMLs when this is happening for you? I have just retested sending multiple accented characters via ISO-8859-1 and then syncing via EAS to iOS, Android, and Windows Mail with no issues. You can see from the screenshots that the message was received using iso-8859-1 encoding. Would you be able to send me a copy of the EML for any messages that are displaying incorrectly? I should be able to troubleshoot it further with that.