BETA 7451: issue with forwarding (REROUTE) in the same domain

Problem reported by Gabriele Maoret - SERSIS - 5/28/2020 at 2:50 AM

Resolved

I have a customer that have many account and one of them must reroute some messages to another account in the same domain using a Content Filtering rule.

When the filter is triggered I receive this message:

-----Messaggio originale-----

Da: System Administrator <System Administrator>

Inviato: giovedì 28 maggio 2020 11:29

A: mail1@domain.it

Oggetto: Forwarding to revert.it is not allowed

A content filter contains a forward to mail2@domain.it. Forwards to domain.it are not allowed.

What can I do to have the Content Filtering rule with REROUTE action to work?

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

2 Replies

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Employee Replied

5/28/2020 at 7:39 AM

Employee Post Marked As Resolution

Gabriele, ensure that the domain has "Automated Forwarding" enabled (Domains > Configuration > Features), that the domain.it is not in the forwarding blacklist (System > Settings > Delivery Limits > Do Not Forward), and the spam level of the message and the corresponding Forwarding Exclusion (Domains > Configuration > Email).

Gabriele Maoret - SERSIS Replied

5/28/2020 at 8:14 AM

THX Robert, It was the spam level of the message and the corresponding Forwarding Exclusion (Domains > Configuration > Email)

Solved

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

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