User Password Retrieval

Question asked by Giovane Heleno - 8/10/2020 at 1:23 PM

Answered

User password recovery email is rejected by gmail.
It does not contain the "from" field.
Where am I going wrong?

[2020.08.10] 15:33:13.187 [73243] RSP: 250-mx.google.com at your service, [x.x.x.x]
[2020.08.10] 15:33:13.187 [73243] RSP: 250-SIZE 157286400
[2020.08.10] 15:33:13.187 [73243] RSP: 250-8BITMIME
[2020.08.10] 15:33:13.187 [73243] RSP: 250-ENHANCEDSTATUSCODES
[2020.08.10] 15:33:13.187 [73243] RSP: 250-PIPELINING
[2020.08.10] 15:33:13.187 [73243] RSP: 250-CHUNKING
[2020.08.10] 15:33:13.187 [73243] RSP: 250 SMTPUTF8
[2020.08.10] 15:33:13.187 [73243] CMD: MAIL FROM:<> SIZE=1811
[2020.08.10] 15:33:13.374 [73243] RSP: 250 2.1.0 OK w4si12368610plz.61 - gsmtp
[2020.08.10] 15:33:13.374 [73243] CMD: RCPT TO:<xxxx@gmail.com>
[2020.08.10] 15:33:13.874 [73243] RSP: 250 2.1.5 OK w4si12368610plz.61 - gsmtp
[2020.08.10] 15:33:13.874 [73243] CMD: DATA
[2020.08.10] 15:33:14.062 [73243] RSP: 354  Go ahead w4si12368610plz.61 - gsmtp
[2020.08.10] 15:33:14.359 [73243] RSP: 550-5.7.1 [x.x.x.x      14] Messages missing a valid address in From:
[2020.08.10] 15:33:14.359 [73243] RSP: 550 5.7.1 header, or having no From: header, are not accepted. w4si12368610plz.61 - gsmtp
[2020.08.10] 15:33:14.359 [73243] CMD: QUIT

3 Replies

Reply to Thread

Sébastien Riccio Replied

8/10/2020 at 7:48 PM

Marked As Answer

Hello,

these are system messages and I think you can configure the "From" address for these messages in the System messages configuration options, for example, for the password reset:

When you edit the entry:

However as explained on the settings page, if it is left blank it should default back to noreply@domain (where domain is the domain of the e-mail address being reset, I guess).

I would first check what is your current value for this. If it is actually blank and gmail is complaining about a missing From header, I would say there might be a bug here.

You could set it manually to something you would like to be the From adresss for these messages to see if it fix the problem.

Kind regards

Sébastien Riccio

System & Network Admin

https://swisscenter.com