Truncated attachments

Problem reported by Matteo - 2/17/2021 at 8:29 AM

Resolved

Hello,

using webmail, when I send a new message and add an attachment with a long file name, the recipient receives the email but with the attachment truncated. Is there a predefined limit?

Thanks

Regards

Matteo

7 Replies

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Kyle Kerst Replied

2/17/2021 at 4:48 PM

Employee Post

Hello Matteo. As far as I am aware there is no upper limitation on character count on attachments, but I can certainly get this tested for you. Can you provide me an example file name and extension so I can try to replicate the issue in house? Thanks Matteo, have a good one!

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Matteo Replied

2/18/2021 at 1:29 AM

Hello kyle,

this is an example of a filename: "lettera partnership Ripartiamo da. Equì - Comune.pdf"

this is what the receiver get: "lettera partnership RipartiamoKˆ]{ HÛÛ][™Kœ"

Let me know.

Thanks!

Regards

Matteo

Sébastien Riccio Replied

2/18/2021 at 11:37 AM

~~It looks like, again, issues with UTF-8 encoding in SmarterMail, affecting also the attachment filenames.~~

~~The same encoding issues existed in webmail with subjects, some headers, etc... and were fixed recently.~~

~~Are the mails with this issue composed from the webmail ? I guess the issue will not exist if you use a mail client to send your mails.~~

~~It is really important that SmarterTools review and fix these encoding issues everywhere it's used and once for good and not a little bit here and there.~~

EDIT:

I can't reproduce this issue with build 7699. Can I ask which build you are using ? Maybe it's a build not containing the recent UTF-8 issues fixes.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Matteo Replied

2/19/2021 at 1:06 AM

Build 7669. I tried different text encoding in webmail.

But no one seems work properly

Sébastien Riccio Replied

2/19/2021 at 2:13 AM

Hi, I would try again after upgrading to build 7699 as since 7619 there were quite some fixes about encodings.

I can't recommend the latest (7719) as it was out yesterday and we didn't tested it yet.

Kind regards.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Matteo Replied

2/19/2021 at 3:14 AM

I'll try to upgrade to a new version. I'm just afraid to upgrade cause there were always some problems after upgrading in the past to newer version.

What is the actually stable version?

Matt Petty Replied

2/24/2021 at 1:19 PM

Employee Post

We've got a number of encoding issues that have been fixed in the last build like Sebastien pointed out. The next build will have some more. Among them I have also fixed this specific issue. This webmail composition issue also affected Subject, From, To, CC, as well as the attachment name, basically any piece of non-ASCII text embedded in a header field. Since it's a composition issue, this will only affect new emails as it had to do with how the headers were generated in the created messages.

This fix will be in the next build we release.

Matt Petty

Senior Software Developer

SmarterTools Inc.

www.smartertools.com

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