Connectivity --> Email Retrieval --> POP Lookup Failed

Problem reported by Cory Claflin - 4/6/2022 at 4:49 PM

Submitted

Hello,

Just upgraded from 16x to the latest build 8125.

In one of my accounts under activity I have a pop retrieval via 127.0.0.1 to another account on the server.

This stopped working after the upgrade.

I have two other retrievals for IMAP pointing to 127.0.0.1 and they work fine.

I did not change any settings after the upgrade. All bindings are the same and appear to be working just fine.

I can access the server for accounts via POP so POP is working as it should normally.

The only symptom is this one area.

Is this a configuration issue potentially or a bug in this build?

2 Replies

Reply to Thread

Zach Sylvester Replied

4/7/2022 at 8:04 AM

Employee Post

Hello Cory,

Thank you for reaching out to the SmarterTools community. This is most likely a configuration issue. I would recommend checking your bindings and making sure that the loopback address is able to access the POP port. You can find this in Settings->Bindings->Ports. Please let me know if this helps.

Kind Regards,

Zach Sylvester

Software Developer
SmarterTools Inc.

www.smartertools.com

Cory Claflin Replied

4/7/2022 at 8:39 AM

Using netstat I show it's listening:

Inside configuration in smartermail I show the bindings correct:

If I telnet 127.0.0.1 110 I get OK PO3 server ready response.

Is there some other test you can recommend to confirm it's configuration?

The only thing off in config that I can see is that I do have a ghost IP under bindings --> IP Addresses. There are no ports bound to it but it will not allow me to delete the IP.

Back to Community Threads

Reply to Thread

Enter the verification text