How to find logs of deleted mails from a user inbox??

Question asked by Brian - 7/7/2023 at 12:27 AM

Unanswered

A user has received a mail yesterday but claims its not in his inbox....I have seen it and know its there.

I need to figure out why its not there anymore.

Any hints to where I can find the logs for deleted emails?

4 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

7/7/2023 at 1:20 AM

This is a request that I and others have made many times over the years…

In particular, I brought the example of how this type of LOG is made MUCH MUCH BETTER in a competing product (Kerio Connect...) and I was told that the thing was interesting and would be taken into consideration to improve the LOG of SmarterMail in this direction.

Unfortunately I haven't seen any improvement so far.

PLEASE NOTE: for me SmarterMail is a great product and now we are gradually abandoning Kerio completely in favor of Smarter, my comments are only to ask to improve Smarter even more!

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

Brian Replied

7/7/2023 at 2:33 AM

I agree. Look at the logging and tracking options in mailenable and that would make it very good as well if implemented.

But I just hate when I cant prove to a client that he deleted the email on purpose to make us look silly.

Rod Strumbel Replied

7/26/2023 at 8:50 AM

I'll bump this up too...

We have had issues with clients using IMAP from multiple devices to the same account.

It in particular seems to involve iOS and its default mail client and another device using Outlook as its email client.

Still working out all the details on the issue, but in general...

The mail will get delivered to the iPhone, but never appears in the Outlook desktop client.

With no ability to see what messages were deleted (and by what IP) we are stuck "assuming" that that is what the client did (deleted the message from the iPhone then the Desktop client never even saw it). But... we cannot PROVE that is the case.

As an FYI, this has been more than one account with the same configuration and the same issue.

Gabriele Maoret - SERSIS Replied

7/26/2023 at 11:23 PM

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Back to Community Threads

Reply to Thread

Enter the verification text