New SM 9147-->9154 --> OK... 9155: how is it going? Answer: GOOD!

Cris Mead Replied

1/17/2025 at 7:14 PM

9124 was a dream come true, I'm hoping that trend continues... Yes, I +1 OP...
Please let us know how your 9147 experience is going

Brian Replied

1/19/2025 at 2:57 PM

9124 has been a good one. Testing the 9147 build today...

Gabriele Maoret - SERSIS Replied

1/20/2025 at 1:31 AM

I can't give definitive results because I have too little feedback for now, but it seems to be going much better...

Today I'm trying to update a production server with few users and let's see how it goes...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

D

Daniel Replied

1/20/2025 at 2:10 AM

Well, we have problems with MAPI:

Shares Calendar as well as folder permissions seems to be not applicated means:

I have users with full access rights on a calendar, however for them, it shows only "occupied" and they have no ability to add something because they seem to have not enough rights.

For calendar invites, we have disappearing calendar items (it seems to get worse if the calendar objects are part of a series).

Brian Replied

1/20/2025 at 2:12 AM

All shared calendars is shown as busy and not detailed and not able to edit/change permissions in webmail.

My colleagues is experiencing the same and its server wide. I will try to change permissions in outlook to se if it can be changed.

Picture is from a small clients mail.

This is his permissions in outlook

Its not working

Brian Replied

1/20/2025 at 2:32 AM

Downgraded to 9124....and its working again.

Brian Replied

1/20/2025 at 2:56 AM

Submitted a ticket for this

0E0-2F20DA37-0002

Gabriele Maoret - SERSIS Replied

1/20/2025 at 4:45 AM

Oh, no, Fuck! This 9147 solved my "MAPI MAIL SYNC" issue, but introduce this new blocking issue in CALENDARS so (again...) I cannot update my production server...

I have to stay on 8930 again...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

K

Kyle Kerst Replied

1/20/2025 at 6:50 AM

Employee Post

So far I'm not able to reproduce this in house. Did the users who are able to see availability information have access to the shared resources in the past or have they never had access?

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

D

Daniel Replied

1/20/2025 at 7:05 AM

For me they have had full acces (owner) (and it was working fine until i did the upgrade)

(I also tried to remove and readd the permissions but it does not change)

K

Kyle Kerst Replied

1/20/2025 at 7:22 AM

Employee Post

Thanks Daniel, I'll do some testing and let you know what I come up with!

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

K

Kyle Kerst Replied

1/20/2025 at 7:25 AM

Employee Post

I have this replicated now, sorry for the confusion. I had thought the issue was users seeing calendar entries they shouldn't rather than the reverse. I just set up a Manage permission shared calendar in my MAPI client and see only availability, so I should have enough to get this over to development now.

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Employee Replied

1/20/2025 at 7:26 AM

Employee Post

If you go into Folder View within your Outlook and find the shared calendar under Public Folders > Right click on the shared calendar and go to Add to favorites, do you still see the same behavior?

K

Kyle Kerst Replied

1/20/2025 at 7:35 AM

Employee Post

The issue appears to be that the view permissions aren't being applied on the Outlook MAPI side. I was able to replicate with Read Only as well so I've noted this with development and have the issue escalated now.

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Sébastien Riccio Replied

1/20/2025 at 8:23 AM

I can't believe it. We recently had to force a customer to move from using EAS in his Outlook Desktop, to MAPI, because it seems there is an issue with SmarterMail EAS implementation and recurring events and/or all day appointments that were shifted a day in the past.

We're also always told that EAS is deprecated on Outook Desktop, but it works like a charm with other products like sOGO's implementation of EAS...

So after the user migrated to MAPI it seems indeed to fix the day shift issue, but now the customer can't use the shared calendars he had setup as they appear like if they were read only in his Outlook, when this was working correctly with EAS!

We run build 9147 which was supposed to fix the EAS issue but it didn't and seems it added this new issue.

This is unacceptable. We look like a joke to our customers.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Brian Replied

1/20/2025 at 8:25 AM

Downgrade to 9124 and it works again no issues.

Sébastien Riccio Replied

1/20/2025 at 8:51 AM

Well yes, but I'm really tired to play this upgrade -> pray -> cry -> downgrade game and having to wake up in the middle of the night almost every week to do the upgrades/downgrade.

We unfortunately can't affrord a service interruption during the day.

Of course annoying bugs in software can occurs. But here it's always deal breakers bugs and constantly. Really most of the time the fixes in new releases are fixes for issues introduced in previous build.

Sorry for the rant but I am very angry and need to release the pressure

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Brian Replied

1/20/2025 at 11:11 AM

I think most of the pro userbase feels the same way Sebastien.

Matt Petty Replied

1/20/2025 at 11:39 AM

Employee Post

EAS doesn't support read-only shares. Infact native EAS doesn't support shares at all, we just treat Full-Access as a regular folder and that lets it show up in EAS despite not even have sharing functionality at all. I'm talking about native EAS, not some plugin you add onto outlook.

also... WE were told BY MICROSOFT that EAS in Outlook is deprecated. So it may seem fine and dandy, until Microsoft decides to pull the rug in X years, like they are already doing with their current apps.

Matt Petty

Senior Software Developer

SmarterTools Inc.

www.smartertools.com

Brian Replied

1/20/2025 at 11:54 AM

Heyy Matt. Nobody is throwing rocks here but heyy... should an issue like permissions on shared services slip through QC??

Why did nobody at SM pick this up in testing? It shows right away when opening shared calenders and is replicable for all users.

I get that some of the minor things can slip through but this is business critical to many users and providers.

We look like idiots to our customers. Thats the real issue here...

Matt Petty Replied

1/20/2025 at 12:41 PM

Employee Post

MAPI is not an easy protocol, and Microsoft themselves have moved on from it, Outlook has like 3 different types of versions depending on how you chose to give them money, each with their own versioning track, it works different in some aspects on OS's of an alternative language, Outlook will make artitrary changes like moving functionality that was in MAPI into being called via EWS instead (depending on the 'flavor' of Outlook), it's a binary protocol, not everything is in the online documentation, I could go on and on...

It's impossible to test every edge case with every change. Granted this was a more notificible and isn't a small edge case and we're already triaging a fix for it.

Matt Petty

Senior Software Developer

SmarterTools Inc.

www.smartertools.com

Brian Replied

1/20/2025 at 2:50 PM

This is the exact reason why we are calling for an LTSC release and an DEV release channel.

We run this is production and running LTSC on everything else only running those updates that are bulletproof and not pissing our cutsomers off.

:)

If you were a carmaker then right now it looks like every release of updates for the car brings other issues or recurring issues.

No one that buys a car would live with that. To do a comparison... the last update is a drivable car but the aircon doesnt work and the seats are gone...

You can drive it, but it sucks to everyone.

Now lets have a good release with no errors and everything MAPI/EAS related working.

We need that.

By the way... 9124 is currently working well for us with very minor issues.

Congrats on your new president today.

D

Douglas Foster Replied

1/20/2025 at 6:32 PM

If your environment needs a Long Term Support Chasnel, then you should not be an early adopter of a version that upgrades dotNet from v8 to v9. Microsoft cannot be trusted to be upward compatible.

K

Kyle Kerst Replied

1/23/2025 at 9:11 AM

Employee Post

I just wanted to let you know that we should have a fix for this (availability/read only issues in MAPI) out in the next public release. I've tested against all of the permissions types on calendars, mailboxes, contacts, etc across a few builds now and with upgrades/downgrades thrown in just for a little drama and I'm not seeing any issues with this any longer.

That said, there are always a million ways you can use this stuff so if you find something not working correctly after upgrading to our next build please let us know and I'll work on getting to the bottom of it for you!

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

C

Charalampos Michael Replied

1/23/2025 at 9:41 AM

Seems with this build service doesn't stop completely. IOW you have to wait a minute before you restart it else it will not start. IOW restarting service from services doesn't work.

Brian Replied

1/23/2025 at 9:46 AM

9124 has the same issue regarding restarts.

You have to reboot the server to get the service going again.

C

Charalampos Michael Replied

1/23/2025 at 2:01 PM

Today i got 2 companies with suddenly red triangles on emclient and I had to restart the service.

Let's see if this continues

C

Charalampos Michael Replied

1/23/2025 at 2:02 PM

@Brian

It's an old issue which it was fixed and now appears again.

I still don't understand why the service is stopped while not everything stopped or files are still locked.

K

Kyle Kerst Replied

1/23/2025 at 3:29 PM

Employee Post

We have some better service lifetime management in these versions so what you're probably seeing is SmarterMail refusing to actually start because there is still an instance of it shutting down. It sounds like the mail service may not be fully unloading before a startup is being initialized which will cause some oddities as the two instances try acquiring resources. I recommend doing a stop then monitoring Task Manager's Details tab until you see MailService.exe drop out of the list. At that point everything should be cleanly unloaded and you can start it back up without having to worry about it.

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Gabriele Maoret - SERSIS Replied

1/24/2025 at 7:43 AM

I'm now toesting the latest 9154 (..and that's why I updated the thread title...).

At the moment everything seems to be going well, fingers crossed and I'll keep you updated...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

Brian Replied

1/24/2025 at 1:28 PM

Build 9154 has been withdrawn! You cannot download it....

D

Derek Curtis Replied

1/24/2025 at 1:35 PM

Employee Post

Yeah, we found a couple of issues with it. After some additional testing, one of the fixes wasn't completely included in the release. While it works in most cases, it just was missing a fix for a specific instance we found. Then, some things we're working on weren't excluded from the Build and they're in a radically incomplete state.

We'll have a new Build up here shortly.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

C

Charalampos Michael Replied

1/24/2025 at 3:12 PM

9155 is live

Gabriele Maoret - SERSIS Replied

1/24/2025 at 6:31 PM

OoooooooooooK i'm testing 9155

so far everything seems ok....

I'm waiting to see how it goes in the next few days, but the start is positive.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

Gabriele Maoret - SERSIS Replied

1/27/2025 at 5:51 AM

I don't wanna be too optimistic too soon, but it seems good to me...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

D

Daniel Replied

1/27/2025 at 6:08 AM

Upgraded on Saturday evening, no complaints since then.

Brian Replied

1/27/2025 at 11:38 AM

9155 running here and nothing from the users as of yet.

Keeping fingers crossed.

Stefano Replied

1/27/2025 at 12:18 PM

I'm glad that 9155 seems to work fine.

But I also think that we don't have to be so surprised about a working version, all the stable versions must work fine.

I can expect bugs from BETA versions, not from the stable ones.

C

Charalampos Michael Replied

1/27/2025 at 1:15 PM

9155 is fine atm!

@Stefano Windows has many bugs too and it's non BETA.

Stefano Replied

1/27/2025 at 1:54 PM

@Michael, that's not an excuse 😜

Daniele (TDBnet) Replied

1/30/2025 at 7:34 AM

Build 9155's fine here!

Bye

Daniele

Gabriele Maoret - SERSIS Replied

1/30/2025 at 7:55 AM

Marked As Answer

OK, after a week of use (even on the main server...), I'd say it's fine!

This 9155, for me, is a good release (I use the Windows version).

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 7 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 6 on-premise for customers who prefer to have their mail server in-house)

Sabatino Replied

1/31/2025 at 1:54 AM

God be praised.

it was a birth

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

Cris Mead Replied

1/31/2025 at 5:46 AM

We are good, 9155 (windows) is working fine

Brian Replied

1/31/2025 at 6:51 AM

The missing from headers in outlook could be a firewall issue where the IDS is blocking the address from downloading from the smartermailserver.

Just a heads up.... I am looking into this to see if I can replicate it.

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